Returns & Exchanges

We hope you love the clothes you purchased from us but just in case your order was not quite right, we offer a simple no quibbles returns policy.


All you have to do is send your purchase back within 14 days of receipt of the goods.


Please make sure the items are unused and as good as new, in its original packaging with all tags still attached.




How to return or exchange your order?

•        Complete the returns form,which came with your order and enclose it with your goods.

•        Ensure your goods are in a securely wrapped parcel and place a returns address label on the parcel.

•        The returns address is:

Lusinia
311Holbrook Road
York,PA 17402


 



To return goods by post you must:

•        Take the parcel ( withen closed returns form) to the Post Office. Ask the clerk for proof of posting and retain this until you receive your refund.

 




What happens once we receive your return?

Once we have received the returned item/s, we will send you a refund for the goods returned to us. Unfortunately we will not be able to refund any delivery costs.

We will also send you an email confirming you have been refunded.







For Exchanges

Once we’ve received your order, we’ll post your new exchange back to you for free.Please allow 10 working days to receive your new item (however it is usually much faster than this).

If the item you have requested is not in stock then we will get in touch and you can either make another selection or we will send you a refund.






Get in touch

If you have any questions about returning or exchanging your order please get in touch:

Email – info@lusinia.com

Phone – 717-309-0830





 

Website and the Goods

We try to make sure that all information on the website is accurate and correct at all times. However, sometimes little mistakes do happen. We will try to resolve all information errors on the website as soon as possible.

Please bear in mind that when shopping on the Internet

•        The colors which are shown on the website will depend on many factors including your computer display settings.
•        All sizes and measurements are approximate.
•        All goods are subject to availability – however we will place an “Out of Stock” notice once a product isout of stock.
•        Any delivery estimates given are estimates only.

 



How to buy Goods

You place an order with us by completing the following process:

•        Adding product to your shopping basket
•        Checkout step 1 – Create Your Order – add name, address & delivery details
•        Checkout step 2 – Shipping& Payment – add payment details
•        Checkout step 3 –Confirmation of Payment

 

On receipt of your order, we will send you an Order Confirmation email to the email address, which you have provided to us. This email will contain your order number and details of the goods ordered. An Order dispatch email will be sent and payment will be taken from your credit / debit card when we know we have the goods you have ordered. This is when we have agreed to a contract with you.

We must receive full payment before we can accept it as an order. Where you select to pay by credit or debit card, we will process the payment at the time of preparing your goods for dispatch.

Your order will only be deemed accepted by us when we dispatch that product to you and send you an Order Dispatch email, which includes details of the product. We reserve the right to refuse any order prior to acceptance. If a product is not available, we will include details of the unavailable product in the Order Dispatch email.

All prices and charges on the website are in US dollars. Delivery charges may apply and these will be displayed in the order process.